Loaded Support

We're here to help you manage your finances

About Loaded

Loaded is a comprehensive personal finance management app designed to help you take control of your spending, track your transactions, and manage your budgets across multiple accounts.

Contact Support

If you need help or have questions about Loaded, please reach out:

Email: george@georgeoc.com

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I import transactions?
You can import transactions from AIB or Revolut by downloading your CSV statement from your bank, then either:
• Share the CSV file to Loaded from the Files app or email
• Navigate to Import > Select your bank > Paste or pick the CSV file
How do I undo an import?
If you accidentally imported the wrong file, go to your Profile page and tap "Undo Last Import". This will remove all transactions from the most recent import and restore your account balances.
Can I categorize transactions automatically?
Yes! Loaded uses AI to automatically categorize your transactions based on the merchant name and description. You can also manually recategorize any transaction by tapping on it.
How do I set a budget?
From the home screen, tap "Set Budget" and choose a category. Enter your monthly budget amount and save. The app will track your spending against this budget and show you how much you have remaining.
Is my financial data secure?
Yes. All your data is encrypted and stored securely. We use industry-standard security practices and never share your financial information with third parties. Your data is stored on secure Appwrite servers with end-to-end encryption.
Does the app work offline?
Yes! Loaded supports offline mode. Any changes you make while offline will be automatically synced when you reconnect to the internet.
Can I manage multiple bank accounts?
Absolutely! You can add and manage multiple accounts from different banks, including accounts in different currencies. Each account's balance is tracked separately.
How do I delete my account?
To delete your account and all associated data, please contact our support team at george@georgeoc.com. We'll process your request within 48 hours.

Report a Bug

Found a bug or issue? Please email us at george@georgeoc.com with:

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Send your suggestions to george@georgeoc.com.